FAQs

STORE

Where is my order?

If you’re order has not arrived within a month of ordering please get in touch with us. If you reach out to us after a month then we cannot guarantee that we will be able to assist. 

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at [email protected] and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

How do I cancel my order?

If after placing your order you realise you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at  [email protected] and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you.

Once your order has been shipped it is too late to cancel your order.

Return policy

Our return policy lasts until 14 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us at [email protected] within 30 days of delivery and we will be able to assist you. 

If you’re order has not arrived within a month of ordering please get in touch with us. If you reach out to us after a month then we cannot guarantee that we will be able to assist. 

For any items being returned to us, you will be expected to cover the cost of shipping the item to us. We do recommend you use a trackable service as we do not take responsibility for orders being returned to us. 

Please ensure you check your shipping address before completing your order. We are not responsible for orders that are delivered to incorrect addresses.

PAYMENTS

Which forms of payment can I use?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.


How secure is shopping? Is my data protected?


Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.


Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.

Unfortunately our operations are only limited to credit/debit card transactions and PayPal. This is to ensure our customers get their consumer protection and also our business is validated.

PayPal

PayPal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using PayPal to complete your transactions here safely without credit card risks.

If you have a PayPal account, just checkout with PayPal and login to complete your purchase accordingly. 


What if I don’t have a PayPal Account?!

Don’t worry as you do not need to own a PayPal account to pay: you may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account either.

1) MAKE SURE THE “PAY WITH DEBIT OR CREDIT CARD” OPTION IS SELECTED

If your PayPal page looks as follows, just click on “Pay with Debit or Credit Card” or “Check out as a Guest”.

2. ENTER YOUR CREDIT CARD’S DATA

Address, email & phone number may also be requested depending on your country.
When you are done, click on “Review and Continue”.

3. CLICK ON “PAY NOW”

4. CLICK ON “NO, THANKS” WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING 🙂

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:


1) I am not getting redirected to PayPal at all


Your browser’s PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

2) PayPal is not accepting my credit card

Please double check the data you entered at PayPal’s form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

3) I can’t find a “Pay with Debit or Credit Card?” option

Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser’s cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why